Optimizing Benefits Verification

Align: With rising costs and a prioritization of engaging the member population, the company needed an innovative approach to provider support.

Appraise: Improved care through a better provider experience, reflected by a drastic reduction in the number of provider callers opting out of the IVR. Expanded margin by reduced average handle time for provider benefits verification calls by 63%, reducing call time from 8 to 3 minutes.